Terms of Service

Freshup24 Terms of Service – Summary

Hi! Welcome to Freshup24. We’ve worked hard to make our Terms and Conditions (Terms of Service) simple and easy to understand. Below is a summary of the key points from our Terms of Service, but we encourage you to read the full version as well.

Freshup24 provides Freshup24.com (our Freshup24 Platform), which allows you to explore and book services or purchase products from salons, spas, beauticians, trainers, and other businesses. You can book services or buy products (referred to as Partner Services) by making an Appointment or Order through the Freshup24 Platform.

The services and products you book or buy via Freshup24 are sold by our Partners, not by us. We handle the booking and payment process on behalf of our Partners, acting as their commercial agent. If you pay for Partner Services using Freshup24’s Payment Services, we collect your payment on behalf of the Partner. Once we receive your payment, your obligation to the Partner is fulfilled.

The contract for Partner Services is directly between you and the relevant Partner. Freshup24 is not responsible for the quality of the Partner Services provided. However, if you’re unhappy with a Partner Service, feel free to contact us at support@freshup24.com, and we’ll do our best to assist.

By making an Appointment or Order, you agree to a Partner Contract (including any applicable Partner Terms of Sale) with the Partner. Freshup24 is not part of this agreement. Please review all details and any restrictions for an Appointment or Order before confirming it.

Freshup24 reserves the right to deactivate your Freshup24 account if you breach our Terms of Service, Terms of Use, or act inappropriately, abusively, or unacceptably toward a Partner or our team.

If you wish to reschedule or cancel an Appointment or Order, or request a return/exchange of a product, please review these Terms of Service and the relevant Partner Contract. If permitted, you can take action by:

Submitting a request through the Freshup24 Platform,
Contacting the Partner directly, or
Emailing our support team at support@freshup24.com.

If you have any questions, our team is here to help at support@freshup24.com.

Freshup24 Terms of Service – Full Version

We are Freshup24.com Limited, a company incorporated in [Your Jurisdiction, e.g., Ireland or Turkey], with a registered office address at [Your Address] (“Freshup24”, “we”, “us”, and “our”).

These Terms of Service form a binding agreement between you and Freshup24 regarding your use of the Freshup24 Platform (as defined below).

These Terms of Service apply to every Appointment you make or product you order through the Freshup24 Platform.

We recommend saving or printing a copy of these Terms of Service for your records.

Freshup24 reserves the right to amend these Terms of Service at any time by updating this page. Any changes will apply to future Appointments or Orders, so please check back periodically. If you disagree with any updates, you should not make further Appointments or Orders.

Your use of the Freshup24 Platform is also subject to our Terms of Use and Privacy Policy, which describe how we handle your personal information.

If you have further questions, feel free to contact us at support@freshup24.com.

Freshup24 Terms of Service – Key Terms

When we use capitalized words or phrases in these Terms of Service, they have the following meanings:

“Appointment”: Any booking for one or more services from a Partner made through the Freshup24 Platform, including any updates, rescheduling, or cancellations.
“Cancellation Policy”: A policy included in the Partner Terms of Sale, allowing a Partner to charge you (via Freshup24 Payment Services) a fee for a cancelled Appointment, potentially up to 100% of the Appointment’s value.
“Client” or “you”: The user of the Freshup24 Services or purchaser of any Partner Services.
“Confirmation”: A written confirmation provided by us regarding an Appointment or Order via email or the Freshup24 Platform.
“Deposit Policy”: A policy included in the Partner Terms of Sale requiring you to make a prepayment (Partner Credit) through Freshup24 Payment Services when booking an Appointment.
“Freshup24 Account”: An account you create on the Freshup24 Platform containing your name, Appointment and Order history, and contact information.
“Freshup24 Appointment Services”: All appointment-related services, including creating, updating, rescheduling, and canceling appointments, provided through the Freshup24 Platform.
“Freshup24 Payment Services”: The online payment facility available for select Partners on the Freshup24 Platform.
“Freshup24 Platform”: Collectively includes:
- The website Freshup24.com, accessible through any browser (“Site”),
- Our mobile app, available on the Apple App Store and Google Play Store,
- Web interfaces provided by Freshup24, which Partners can integrate into their websites or social media (“Freshup24 Widget”).
“Freshup24 Services”: All information, recommendations, and services provided by Freshup24, including the Freshup24 Platform, Appointment Services, Payment Services, and Partner Profiles.
“No Show Policy”: A policy in the Partner Terms of Sale allowing a Partner to charge you (via Freshup24 Payment Services) a fee for failing to show up for an Appointment, potentially up to 100% of its value.
“Order”: Any purchase of products (“Products”) from a Partner through their store on the Freshup24 Platform.
“Partner Contract”: The agreement between you and a Partner for their services or products booked through the Freshup24 Platform, including the Partner Terms of Sale provided at booking.
“Partner Credit”: A credit purchased via Freshup24 Services as a prepayment to a Partner for a service.
“Partner Profile”: A Partner’s webpage on the Freshup24 Platform featuring information about their services or products.
“Partner Services”: The products, goods, and/or services offered by a Partner on the Freshup24 Platform, including any Appointment, Voucher, or Order.
“Partner Terms of Sale”: Details such as date, time, price, services, discounts, location, and any other terms (e.g., Deposit Policy, Cancellation Policy, No Show Policy, return/refund policies) shown during booking.
“Partner Voucher”: A voucher issued by a Partner via Freshup24, providing a specific offer redeemable at the Partner’s location, subject to the Partner Contract.
“Partner”: Third-party providers of goods or services listed on the Freshup24 Platform.
“Pay In-Store Service”: When an Appointment/Order is booked via Freshup24 but payment is made directly at the Partner’s premises (not online through Freshup24 Payment Services).
“Payment Processor”: Third-party payment processors that support Freshup24 Payment Services.
“Promo Codes”: Promotional codes issued by Partners, redeemable for discounts on Partner Services, subject to promotion terms.

Our Services

Freshup24 connects you with Partners offering a variety of beauty, wellness, and related services and products, such as hair, beauty, and therapy services. The Freshup24 Platform enables you to:

Book an Appointment for a Partner Service,
Order a Product from a Partner, and
Pay directly for your services or orders online.

Freshup24 does not operate any Partner businesses, provide services/products directly, or fulfill Orders.

When you use Freshup24 Services, you enter into a contract with Freshup24 under these Terms of Service. However, your contract for Partner Services is exclusively between you and the relevant Partner.

Freshup24 acts as an intermediary between you and Partners, serving as their agent to facilitate Appointments/Orders. When you pay for an Appointment/Order through the Freshup24 Platform, we collect the payment as a commercial agent for the Partner, thereby fulfilling your payment obligation.

This does not apply to Pay In-Store Services.

FreshUp24 Partners’ Services

When you use the FreshUp24 Platform to book services or purchase products from our Partners, you enter into a contract directly with them. This contract, referred to as the Partner Agreement, may include specific terms and conditions, such as pricing, cancellation policies, or refund terms.

FreshUp24 acts solely as an intermediary, connecting you to our Partners. We facilitate the booking and payment process, but we are not a party to the Partner Agreement.

Responsibilities of Our Partners

Our Partners are committed to delivering the services and products outlined in their Partner Agreement.

While FreshUp24 requires Partners to provide accurate and up-to-date information about their offerings, we cannot independently verify all details. Partners are solely responsible for ensuring that their descriptions, pricing, and availability are accurate. Please note that images or descriptions provided on the FreshUp24 Platform are for illustrative purposes and may not perfectly reflect the actual services or products.

Your Rights as a Consumer

If you’re using FreshUp24 as a consumer, you are entitled to legal protections for services not delivered with reasonable care or as described. These rights remain unaffected by the terms outlined here. For advice about your rights, please contact your local consumer protection office.

Using the FreshUp24 Platform

To book an appointment or place an order, you can either sign up for a FreshUp24 Account or proceed as a guest. Creating an account allows you to access features such as managing bookings, viewing history, and saving payment information.

Accurate Information

It’s essential to provide accurate details when signing up or booking via FreshUp24. If your information changes—such as health details relevant to your appointment—you must inform the Partner in advance. FreshUp24 reserves the right to verify your information and may restrict access if discrepancies are found.

Making the Most of FreshUp24

To ensure a smooth experience on the FreshUp24 Platform, we recommend the following:

Contact Partners Directly
Partner profiles include contact details for easy communication. If you have questions or need help, our support team is also available at support@freshup24.com.
Review Partner Terms
Partners may have specific terms regarding cancellations, deposits, or refunds. Make sure to read their terms before confirming your booking.
Secure Checkout
FreshUp24 uses a secure payment system to protect your transactions. Always ensure the checkout link starts with “https://” for added safety.
Research Reviews
Check Partner reviews on FreshUp24 or trusted external platforms to learn more about their services and reputation.

Health and Special Needs Information

It’s your responsibility to communicate any health-related information or special needs to the Partner before booking. This includes allergies, medical conditions, or any concerns related to a product or service.

If you fail to provide relevant information or check a product’s suitability, FreshUp24 and the Partner cannot be held liable for any issues that could have been avoided through prior disclosure or inquiry.

FreshUp24 Service Communications and Policies

Service Communications

When using FreshUp24, you may receive electronic service messages. These messages are sent for various reasons, such as:

Security purposes (e.g., verifying your phone number during registration).
Appointment/Order updates (e.g., if a Partner modifies an appointment or informs you of product unavailability).

By using FreshUp24, you consent to receiving automated text messages from us and our Partners at the phone number you provided during registration. These messages may include:

Appointment/Order updates.
Account-related notifications.
Promotional content.

You are not required to agree to receive promotional messages to use FreshUp24. You can manage your messaging preferences in your profile settings. For details on how we use your personal information, please refer to our Privacy Policy.

Making an Appointment or Order

FreshUp24 enables you to select and book Partner Services. Before confirming your Appointment/Order, you will have the opportunity to:

Review and correct any errors.
Read the Partner Terms of Sale, which may include deposit, cancellation, or no-show policies.

Once you confirm your Appointment/Order:

FreshUp24 will send your request to the Partner on your behalf.
A Partner Contract will be formed when you receive a confirmation from us.
Your confirmation will serve as your receipt and be sent via email or SMS to the contact details provided.
If you require a tax receipt, please contact the Partner directly.

Important: Ensure you arrive at the Partner’s business location as indicated in their terms to receive your services.

Partner Vouchers

Some Partners may issue Partner Vouchers for their services. These can also be purchased for later use. Key points include:

Partner Vouchers are subject to the Partner Terms of Sale provided at the time of purchase.
FreshUp24 is not responsible for the terms, provision, or redemption of Partner Vouchers.
Partners can withdraw vouchers unless a confirmed Appointment/Order is already in place based on the voucher.

Promo Codes

Partners may offer Promo Codes for discounts on their services. Please note:

Promo Codes may be withdrawn at the Partner’s discretion, especially if misused, shared improperly, or compromised.
Personal Promo Codes (marked for individual use) must not be shared. Publicly available Promo Codes can be shared.
Partners are solely responsible for setting Promo Code terms and fulfilling their services.

For more details, visit the Promo Code section on the FreshUp24 Blog.

Payment for Partner Services

Prices and any applicable delivery or processing fees will be displayed on the FreshUp24 platform at the time of booking.

Final Payment Adjustments:

The amount payable may change based on additional goods or services purchased at the Partner’s location during your appointment.
Discounts or special offers from Partners will be reflected in the final price.

Appointment Changes, Deposits, Cancellations, and No-Shows

Rescheduling an Appointment

Appointments can be rescheduled via the Freshup24 Platform or by contacting the Partner directly.
Rescheduling must be done within the timeframe specified by the Partner (e.g., 24 or 48 hours before the appointment). This timeframe will be disclosed in the Partner Terms of Sale.
The ability to reschedule is subject to the Partner’s availability and their specific policy.

Deposits

Partners may require a deposit to confirm an Appointment or Order, which may be up to 100% of the total value. Deposits are subject to the Partner’s Deposit Policy.
Deposits are often non-refundable unless otherwise specified by the Partner’s terms. Freshup24 is not responsible for managing or refunding deposits.

Cancellations

Appointments can be canceled via the Freshup24 Platform or directly with the Partner.
Cancellation requests must comply with the timeframe defined in the Partner’s Cancellation Policy (e.g., 24 or 48 hours before the appointment).
If the cancellation is outside this window, you may be charged up to 100% of the appointment value, as per the Partner’s policy.

No-Show Policy

If you fail to attend a scheduled appointment without prior notice, the Partner may apply their No Show Policy.
In such cases, Freshup24 may charge your saved payment method up to 100% of the appointment value.
Refunds for no-shows are not provided unless agreed upon directly with the Partner.

Understanding Partner Policies

Each Partner sets their own Deposit, Cancellation, and No Show policies, which are disclosed before confirming an appointment.
It is the user’s responsibility to review and understand these policies prior to booking.

Product Refunds and Cancellations

Purchasing Products from Partners

When buying products from Partners through the Freshup24 platform, it’s important to note that Freshup24 acts only as a facilitator. The Partners are responsible for all aspects of the products, including marketing, advertising, sales, delivery, and after-sale services. If you encounter issues such as faulty products, delays, or dissatisfaction, contact the Partner directly. Freshup24 provides the platform but does not sell the products.

Product Delivery

Fulfillment Timeline: Products should be delivered by the date specified in your confirmation or, in the absence of a specific date, within 30 days unless exceptional circumstances apply.
Delivery Address: Products will only be delivered to the address provided in your order. P.O. boxes are not accepted. International deliveries may be subject to customs inspections and additional duties or taxes.
Import Duties and Compliance: For international orders, you are responsible for any applicable customs duties, taxes, and adherence to local laws and regulations. Freshup24 is not liable for non-compliance or related penalties.

Cancellation Rights (UK Customers)

If you are in the UK:

Cooling-Off Period: You can cancel your order any time before delivery or up to 14 days after receiving the product.
Returns: Notify the Partner of your cancellation and return the product within 14 days in its original condition. You bear the cost and risk of return unless the product is faulty or misdescribed.
Exclusions: Personalised or bespoke products cannot be returned unless faulty or incorrectly delivered.
Refunds: The Partner must process your refund, including standard delivery costs, within 14 days of receiving the returned product or proof of return.

Returns and Refunds (UK Customers)

Processing Time: Refunds must be issued within 14 days of receiving the product or proof of return.
Delivery Costs: Standard delivery costs are refundable, but you may bear the cost of premium delivery or returns unless stated otherwise in the Partner’s terms.
Payment Method: Refunds will be made using your original payment method.

For Customers Outside the UK

Local consumer laws may apply, and it is recommended to review the applicable legislation in your region.

Faulty Products

If any Product you order through FreshUp24 arrives damaged or faulty, the Partner responsible may offer a repair, exchange, or refund in line with your legal rights. If you believe a Product has been delivered damaged or is faulty, please notify the Partner in writing with your name, delivery address, and Order reference. Your legal rights remain unaffected by this section.

Need help with a Product order?

For any questions regarding your Product, please reach out to the Partner who supplied it. Partner contact details can be found in your Order Confirmation or within the Partner Profile on the FreshUp24 Platform.

Restrictions on Access

FreshUp24 may partially or fully restrict your access to the platform under these circumstances:

A pattern of frequent cancellations, no-shows, refunds, chargebacks, or other actions affecting our Partners negatively.
Failing credit or fraud prevention checks.
Suspected fraud or money laundering by you or linked accounts.
Compromised security of your FreshUp24 Account.
Inappropriate, abusive, or offensive behavior towards FreshUp24 staff, Partner employees, or other users.
Breaches of these Terms of Service or actions affecting the quality of our services.

Additionally, Partners may impose their restrictions, including:

Limiting access to their Partner Profile.
Restricting the ability to book their services.
Preventing interaction with them on the FreshUp24 Platform.

These decisions are made solely by the Partner, and FreshUp24 cannot override them.

Liability

FreshUp24 takes responsibility for loss or damage resulting from our negligence or contractual breach if the outcome was foreseeable. However, we are not liable for:

Loss of income, business, or profits.
Wasted management time or anticipated savings.

We do not exclude liability for death, personal injury from negligence, fraud, or any legal obligations.

Please note that FreshUp24 is not liable for the provision or quality of Partner Services or Products. These are the sole responsibility of the Partner under your agreement with them.

Indemnity

By using the FreshUp24 Platform, you agree to indemnify and release FreshUp24 (and associated entities) from claims, damages, or costs arising from:

Misuse of the platform or submitted content.
Breaches of these Terms of Service or applicable laws.
Violations of third-party rights, including Partner rights.
Any negligent or intentional misconduct.

Ending These Terms of Service

Upon termination, FreshUp24 will delete or return your personal data within 30 days, except where retention is legally required.

General Terms

Platform Fees: Using FreshUp24 is free for clients, though we reserve the right to introduce fees with prior notice.
Assignment: Rights under these Terms cannot be assigned without written approval.
Notices: Notices can be issued via the platform, email, or post.

Entire Agreement

These Terms form the complete agreement between you and FreshUp24 and supersede prior agreements. Your Partner Contract governs service provisions by the Partner.

Governing Law

These Terms are governed by English law. Disputes will be handled by English courts under non-exclusive jurisdiction.

Need Help?

For concerns or complaints about Partner Services, you can:

Speak directly with the Partner.
Leave a review on the FreshUp24 Platform.
Contact us at hello@freshup24.com, and we may liaise with the Partner to resolve the issue.

Refunds for disputed cases may be considered at FreshUp24‘s discretion as a last resort.

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